ELIZABETH LINE LAUNCH CROSS RAIL UPDATE
The Crossrail project is now over 85% complete and Transport for London (TfL) is preparing for the start of Elizabeth line services from December 2018. As you will know the Elizabeth line will open in phases: • From next May, TfL Rail services will begin operating between Paddington (Main line station) and Heathrow T2, 3 & 4, replacing the existing Heathrow Connect service and part of the Great Western inner suburban service. The Heathrow Express service will continue to serve Heathrow T2&3 and Terminal 5. • From December 2018, three separate services will operate: Paddington (Elizabeth line station) to Abbey Wood, Paddington (Main line station) to Heathrow and Liverpool Street to Shenfield. • From May 2019 Shenfield services will extend through to Paddington Elizabeth line station. • From December 2019, the Elizabeth line will fully open with services running from Reading and all Heathrow terminals in the west to Shenfield and Abbey Wood in the east. New 200m long trains will serve the line, featuring interconnected walk-through carriages, dedicated wheelchair spaces and additional multi-use spaces for buggies and luggage. Once fully open in December 2019, customers from Reading and Heathrow will be able to travel through central London to the West End and the City without needing to change trains. Alternatively, customers will be able to use Great Western Railway (GWR) services changing to the Elizabeth line at Paddington, saving time on their journeys into central London. Whichever option customers choose, they will benefit from brand new, longer and cleaner electric trains. This joint investment in services for west London and beyond will mean a step change in capacity, comfort and connectivity. We will continue to provide individual updates on progress. Managing stations The next step in preparing for the new services will see MTR Crossrail, on behalf of TfL, take over the management of stations from Acton Main Line to Taplow (except Slough which will continue to be managed by GWR) from Sunday 10 December 2017. GWR will continue to run all trains that serve West Drayton to the Thames Valley. Most of the stopping services between Reading and Paddington will be replaced by Elizabeth line services from December 2019. Stations from Acton Main Line to West Drayton will immediately benefit from being staffed from first to last train. Current staffing arrangements will remain at stations from Iver through to Taplow until Elizabeth line services commence. All existing GWR station staff will transfer to MTR Crossrail and there will be no job losses as a result of the change in management. New ticket machines will be rolled out over the first few months of operation and the stations will be deep cleaned alongside the station upgrade programme which is being delivered by Network Rail for the Crossrail Programme. Contact details Although TfL will manage the stations from December 2017, rail services will continue to be operated by Great Western Railway, Heathrow Connect and Heathrow Express until May 2018. Customers who have any queries relating to their station, including step-free access, ticket selling facilities and staffing should contact TfL: www.tfl.gov.uk/contact 0343 222 1234 Customers who have any queries relating to their rail service, including delays and planned engineering works should contact Great Western Railway: https://www.gwr.com/help-and-support/contact 0345 7000 125 We will work closely together to make sure that customer comments and queries are passed on should they be sent to the wrong company. Testing TfL will be working closely with Network Rail to test the new tracks, signals and infrastructure ahead of TfL Rail services beginning in May 2018. The first phase of testing is due to begin soon when one of the new Elizabeth line trains will be stabled in the Maidenhead sidings and may be seen moving up and down the line between Paddington and Maidenhead. For more information on the Elizabeth line and the phased opening of the services please visit our website https://tfl.gov.uk/travel-information/improvements-and-projects/elizabeth-line If you have any queries please do not hesitate to contact Zoe Murphy, Stakeholder Communications Executive on firstname.lastname@example.org at TfL or Jane Jones, Head of Public Affairs at GWR on email@example.com.